Returns policy

You can request a return within 7 days of delivery from your account (Orders → Request a return).

Items must be complete with all accessories, in original packaging and free from physical damage, unless the return is for a fault.

For hygiene reasons, opened earbuds and headphones can only be returned if faulty.

If an item arrives faulty, damaged or not as described, we'll collect it and refund or replace it at no cost.

Refunds go back to your original payment method. Mobile Money refunds usually arrive within 24 hours; card refunds take 5–10 business days.

Delivery fees are refunded only when the return is due to our error.

Orders placed through partner stores follow this same policy — they are fulfilled and guaranteed by us.